CONTACT US
HAVE AN ENQUIRY?
GET IN TOUCH WITH US!
If you have questions about any of the products listed on our store or have already downloaded or used them but have some concerns, send a message to store.support@thesoloarchitect.com
For collaboration, joint ventures, sponsored posts, product reviews, and other business matters, send a message to admin@thesoloarchitect.com
We operate on a limited capacity so please understand when our replies take longer than usual. Our office hours are 9 am up to 5 pm, Monday to Friday, Philippine Standard Time (UTC +8).
HOW TO FILE A COMPLAINT?
Customers may file a complaint and submit the Complaint Form through the following official channel:
Email: store.support@thesoloarchitect.com
To ensure efficient handling, include your full name, the transaction number, and the transaction date. Also add a detailed description of the issue.
You may download the Complaint Form here >> https://thesoloarchitect.com/wp-content/uploads/2026/09/Customer-Complaint-Form.pdf